Benefits of Online Ordering for Restaurant Delivery Services

Restaurant delivery services are a popular business that is often utilized by restaurant owners that are looking for alternatives to hiring their own delivery drivers. Some of the reasons restaurant owners use a delivery company are:

  • Low delivery volume
  • No wireless debit machines available for delivery
  • Exposure for a new restaurant to existing delivery clients
  • A delivery company to coordinate the delivery times and hire drivers
  • Elimination of delivery driver staffing problems
  • Common Dispatching Problems for Delivery Companies

The delivery dispatcher has a lot of pressure from many events happening at the same time and the need to coordinate everything. You can contact best meal plan delivery service to get your order on time.

A significant amount of time is used on the phone with customers taking orders and address data. Below is an example of how a typical order is processed prior to using online ordering software:

Total time used by the dispatcher for one order: 11-15 minutes

(5-8 minutes) The customer places a phone call to the delivery company to provides the items they would like to order, the address, phone number and payment method.

(4-5 minutes) The delivery dispatcher calls the restaurant with the order details and a pickup time.

(2 minutes) The dispatcher contacts the driver with the order which includes the customer address, restaurant pickup time and the delivery fee to charge.

Total time used by the dispatcher for one order with online ordering software: 2 minutes

(0 minutes) The customer places their order online with their address, order details and payment method. The online ordering system automatically confirms the customer phone number to ensure it is correct in case the restaurant or delivery driver needs to contact them.